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On January 21 I wanted to exchange a coat and two pairs of jeans I bought for my grandchildren. Although I did not have a receipt Gary the customer service rep told me it was okay. I picked out items for another grandchild went back to the returns counter where Gary immediately got on the phone and told someone I was back and had a bunch of items then he told me that I couldn't do an exchange that exceeded $75 since I did not have the receipt. I requested to speak with a manager who was equally unhelpful. Both then asked me if l had either a rewards card or QFC card. I produced my QFC card but was told they couldn't use it. Gary then did a return for one pair of jeans handed me a gift card for half the value informed me that I couldn't return the coat because it was no longer in stock. I asked him to contact the Fred Meyer on benson road and I would go there. He then informed me that I couldn't even exchange it because I had to wait six months. At that point I told him that I felt that I was being treated like a thief and never will shop at your store again. Please note that all of my friends will hear about my experience and I will be encouraging them to pass it along. I don't appreciate the way I was treated AND lied to

Reason of review: Return policy and customer service.

Monetary Loss: $180.

Preferred solution: Full refund.

Fred Meyer Cons: Customer service.

Location: Seattle, Washington

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Milad Aqa

if they do not have the numbers to return an item, there's no way to enter it into the system. also without a receipt Fred Meyer has no idea how much you originally paid for the item, so they go with the cheapest it had been in the last three months.

what if you paid 19.99 for an item but they gave you back 24.99. the only way to avoid this is to keep your receipt since its your "proof of purchase" they were not treating you like a they'd they were treating you how they would treat any other customer, with policies. also the policy states any large no receipt return is out on a wait period. it sounds like you went in expecting to snap some fingers and have them do what you want, and when this didn't work you didn't have a plan b so everything went down hill.

customers are too entitled. you're lucky we even do returns without receipts.

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