Eugene, Oregon
8.6K views 67 comments
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Fred Meyer has a senior discount day on the first Tuesday of each month. So, seniors like me make a big shopping trip and save $10 to $30 on FM's already good prices. Management requires you to tell clerks that you are a senior, even if you know the friendly clerk and the clerk knows you are a senior and you are in line with five other seniors. The friendly clerks often start talking to you and then they 'forget' to scan the senior discount.

Related: Fred Meyer Cashier Review

Note that their ads say, "Just ask your cashier for the senior discount." That's too funny, seniors remembering something like that after barely being able so shop.

When they forget to give you the discount, you have a to go to customer service. Today the sales clerk forgot to give the discount to the person in front of me and apologized and told the customer to go to customer service (they didn't, the customer was ticked) where customer service would manually hunt through the invoice and key in each item and then hand back a refund. The first thing I told this clerk was I was a senior. She said she would scan the discount code. We got to talking about nothing and general and the sales clerks last words to me were..... you'll have to go to customer service to get your refund.

At customer service, DeeDee, a ten year employee asked me to get the stuff out of my three bags of groceries. I started to hunt and peck for the items, but I realized how *** the request was and that Dee Dee could manually input the item numbers just like the last time this happened to me. (Plus Dee Dee was a little rude, probably because she hates ringing up the refunds manually). Oh and customer service should know that you have to remove the top layers of merchandise to see whats on the bottom, and the counter is the best place to put the stuff.

I was a little frustrated, but I thought this senior discount scam isn't Dee Dee's fault. Dee Dee didn't tell the employees not to ask customers if they are seniors and Dee Dee can't control a sales clerk who forgets to scan the discount code even though the sales clerk was told. So I was handed two bucks and some change, which I thought was a little light. But the line of ticked off seniors was behind me was getting huge and I thought it best to leave.

I got home and the credit receipt she stubbornly gave me, only because I asked, was a credit for over six bucks and she hadn't even rung up all of the eligible items. I take responsibility for not checking the refund receipt, but those seniors behind me were hot....

Anyway, what a scam. Can you imagine all of the seniors who go on the first Tuesday and think they are getting their refund automatically. Maybe they think the refund is tied into their rewards card, which it should be. It's big bucks, trust me. Just talk to the clerks on Senior Tuesday. They say it happens all of the time. Then talk to customer service folks like Dee Dee. But watch out, she might rip off your head.

Fred Meyer management should be ashamed of themselves for their management of this policy. And they should send all of their seniors a big fat check every year.

Review about: Senior Discount Day.

Review #247096 is a subjective opinion of a user.

PRODUCT OR SERVICE Fred Meyer Cashier
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Victoria
Seattle, Washington, United States #1319581

That's a horrible story.I worked for Fred Meyer for 10 years in many stores.

Fred was still living. We were trained to bend over backwards for our customers. The service you received would not be tolerated. Heads would roll.

The stores benefit from offering discounts. Happy customers will return and spend more money. They will tell other people of exceptional service and great bargains.

I suggest a letter be sent to the corporate office.

I for one will not shop at a store that does not provide excellent service.Fred Meyer would be very disappointed if he were living.

Omni
Junction City, Oregon, United States #1250274

So, let me get this straight.You completed your checkout without making sure that you got your senior discount?

And then, you have the mind to blame the cashier for your mistake? It's your responsibility.

The cashiers CANNOT offer you any discounts. It is against store policy to offer any discount or coupon whatsoever, as that would defeat the purpose of the store having the coupon in the first place.

If they do, they can be fired, and everything is monitored. They can only add a coupon or discount to your order if you ask for it, and it's your responsibility to make sure that they get it. Saying "Oh, I'm a senior" at the beginning of a transaction does nothing, because discounts are taken into account at the END of a transaction.

It is not a "scam", as they give you exactly what they advertise, and are very clear as to what is allowable and what is not.Take some responsibility in your life, it's never too late.

Anonymous
to Omni Toorak, Victoria County, Trinidad And Tobago #1250282

It's just another clown unable to take responsibility for their own poor behaviour but fully ready to jump on the internet and spread BS to try to get revenge. Note that the same fool is also making complaints against the same vendor here on other grounds in order to discredit them.

It's sad when the older types turn out to be just as scummy and ill-bred as the young types.

Anonymous
Gig Harbor, Washington, United States #1241000

Yes it is really not worth it unless you are purchasing a large item.AND THEN.

You will be told it is not on the list.

LOL.Just another scam.

Anonymous
#1208071

From what I've been told, it is "against store policy" and possibly illegal to ask customers if they are seniors.I know they can't ask for proof.

I've had several checkers ask me if "there are any discounts that I would like to take advantage of today?" I think that's a great way to do it.

Appreciative Senior
Seattle, Washington, United States #1122019

We senior citizens can be so demanding and unappreciative!Fred Meyer generously made the offer.

This is not a senior citizen care facility - take responsibility to do what you need to do.Write it on your grocery list, put a sticky note on your FM Rewards card, put a rubber band around your wallet - use whatever reminder you need, but please don't blame them for not being a senior day care facility!

Anonymous
#1120864

And the 10% discount is only on Kroger/Fred Meyer brands.This is not made very clear to customers.

That's why do most of my shopping at Winco.They beat Fred Meyer every day on just about every item.

Alx steel 777
to Anonymous #1278211

Winco didn't beat Fred Meyer on everything , win o is fine but it's not like they give the *** away shop where you want there are pos and beg about every store get a life *** hat

Anonymous
to Alx steel 777 #1293873

I'm sure this sounded much cooler in your first language.

Anonymous
Renton, Washington, United States #1089818

I got my senior discount yesterday.No problems.

Before I paid I said I'm a senior he looked up the code entered it. No customer service line.

Never do I have a problem.

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