I've been receiving a lot of emails and paper flyers in the mail saying that now Fred Meyer has a Military Discount on the 3rd Thursday of each month (in addition to their Senior Discount on the 1st Tuesday). So I marked my calendar and went in to shop. The first month all was fine.
Now, on the 2nd month since it began, I made a specific visit to the store to get my discount. The discount is not on every item in the store, and does not include meat, produce, etc. But it does include all Kroger/Fred Meyer brands.
Instead of using regular check-out, I used Self Checkout (unlimited). After completing my 'checking-out' I showed my Military ID to the clerks at the self-checkout booth. They OK'd it but could not get their bar code to scan to enter the discount. So they said (just like I saw in the review on this website about the Senior Discount), go to Customer Service. Despite a cart full of frozen and refrigerated, I did go all the way to Customer Service only for the employee there to say she would not/could not correct it. So I had to leave.
My receipt has LOTS of items such as Fred Meyer brand itself, Private Selection, Simple Truth Organics, etc. - all of which are listed on their website/emails/paper ads as being eligible for the discount. But I got NO discount on them.
Since then, I've called the 1-866 number for Kroger and, guess what, they didn't even know there was a Military Discount at Fred Meyers. Then I got transferred (eventually) to the Store Director of the store where I shopped. Guess what, he didn't know much about it either, saying it was new and they really haven't gotten any information about it.
What???? Why would the Corporate Headquarters of Fred Meyer bombard the public with an ad campaign about a great new discount when the store (much less Kroger Corporate) doesn't have a clue about it. Don't they expect people to [try to] use it?
Veterans and Military members and families beware! Even if you remember to show your ID, you will have to review your receipt carefully to make sure you got the discount.
Seems like yet another trick or advertising ploy to bring in shoppers/business but not live up to that promised offer. Other stores offer Military Discount every day of the year (Home Depot, Lowe's) or once a week (New Seasons, a grocery, every Tuesday). If you have items that can be found at those stores, take your business and Military ID to them.
Reason of review: Poor customer service.
Monetary Loss: $15.
Preferred solution: Price reduction.
Fred Meyer Cons: Poor customer service.
Location: Oregon City, Oregon